As part of it strategy throughout 2008 to ‘turn
customers into fans' and to help enterprise customers achieve the
most from mobile technology, 02 has launched its Professional
Services offering.
According to Ben Dowd, general manager corporate, SME and
international sales, customer satisfaction is an area in which O2
leads its competitors and he expects the Professional Services team
to drive deeper engagement with customers.
The new services department will comprise a team of dedicated
mobility experts who will aim to provide customers with bespoke
mobile or data solutions that address the specific needs of their
business.
Beginning with exploration and recommendation, the team will
assess key trends and suitable solutions for the customer’s
industry. A recommendation of the
mobile solutions will then be generated. Next a managed,
technically-supported trial of the solutions will be implemented in
order to test the applications prior to rollout and large scale
implementation. This will be followed by a results analysis and ROI
before the final recommendations are made.
Once the solution is proven, project plans will be confirmed and
resources allocated. Dedicated project managers will be assigned to
each solution and they will offer end-user training and mobile
device customisation. They will also perform ongoing management of
the solution.
The group is qualified to cover areas such as PRINCE 2 project
management, Cisco, Microsoft, Lotus and Groupwise.