Engineering firm Alstom isoutsourcing desktop supportfor 55,000 users
worldwide toAtos Origin.
The six-year deal will see Atos provide support through a
network of eight global service desks and onsite technicians
deployed in key countries.
The full implementation is phased and is forecast to be
completed in less than three years.
William Nodale, who is heading the project at Alstom, said,
"This Atos network will enable us to provide all our users with
support in their native language, including French, English,
German, Italian, and Spanish.
"Our employees, who are increasingly on the road, will be able
to count on technical support at all times."