TheLawn Tennis Association (LTA)has
upgraded itsservice management platformto better
cope with surges in demand for IT resources duringWimbledonand other
tournaments.
The LTA has implemented Numara FootPrints 8 across the 170
offices of the organisation to replace its existing Numara helpdesk
product because of increased service needs following a company
restructure and move to new offices last year.
"Both the volume and complexity of our IT support requests had
increased so we needed a system with more powerful automated
workflows and a wider range of customisable templates so we could
design a service desk that suited our unpredictable needs," said
Adam Batey, technical support administrator at the LTA.
The organisation chose FootPrints 8 above competing products
because it offered the highest level of customisation and
flexibility to be able to scale to increased demands during
tournaments, but revert to lower demands at other times.
Batey said the LTA was also impressed with FootPrint's
integration with Numara Asset Manager, which enables the
organisation to view and manage users' PC configurations, run
audits, manage software compliance and generate inventory
reports.