Oil and gas well flow management companyExprois rolling outIT life-cycle management softwarefrom
Staff&Line UK to support global helpdesk operations across 100
sites in 50 countries.
The move follows Expro's acquisition of PowerWell Services in
August 2006, which doubled the number of staff being supported by
the helpdesk to 4,000.
The helpdesk also had to extend its operations to provide
24-hour support during the week because of PowerWell's large
presence in the US.
Expro selected EasyVista from IT management software supplier
Staff&Line over three competing products because of its ability
to meet the required level of reporting, especially around SLAs,
the company said.
EasyVista was also more flexible and scalable than Expro's
previous helpdesk tool called Magic from BMC and PowerWell's
Triactive system.
The system allows the database, application and web layers to
exist on one, two or three servers, which allows users to scale
their setup appropriately according to the size and scope of the
system that is required.
Maturity of the product was another consideration, said Martin
Ogden, head of infrastructure and operations support at Expro.
"We were primarily looking for a hosted model, and while other
suppliers offered this facility, their products were still in their
infancy," he said.