Many businesses still have immature IT sourcing and
governance structures that are not in line with business
objectives, according to Gartner which predicted the
globaloutsourcingmarket to grow 8.1% this
year.
The analyst firm said that due to the immature structures the
expected cost savings and other benefits are difficult to
obtain.
Kurt Potter, research director at Gartner said in extreme cases
the lack of trust and control to optimise the outsourcing
relationship results in
failure.
He said more organisations focused less on outsourcing for cost
savings and more to use providers global delivery models to access
the right skills at a reasonable price.
Despite the growth in the market Gartner said IT outsourcing and
business process outsourcing contract values decreased overall by
50% in 2007.
The analyst said that companies are outsourcing more, but
electing to use more than one supplier, which means deals are
smaller in size and not significant enough to report.
"In 2008, we expect to see some early adopters of multisourcing
to consolidate around fewer providers to reduce their service
integration costs and harvest the benefits of better relationship
management with fewer strategic suppliers," said Potter.