More than half of UK companies have problems with most
of their critical business processes, according to a survey by
infrastructure software companySoftware AG.
A survey of 160 IT directors revealed that 52% felt that more
than half of their strategic business processes could not be easily
shared across the organisation and 27% said this was true of at
least 25% to 50% of their processes.
The survey found that
customer service was most affected by this problem, with 47% of
respondents identifying problems with processes related to
customers.
"As industries become increasingly competitive, the most
successful companies do not just compete on the products they sell,
but on how effectively they can run their business operations,"
said Jim Close, senior vice-president and UK country manager at
Software AG.
Many of the IT directors surveyed said that previous business
process improvement projects had been frustrated by the inability
to access data relating to where the business problems were.
They said they did not have enough information about the impact
of changes to processes, changes in business conditions, and the
cost of individual process steps.