Adoption ofITIL version 3is slow because of
confusion about what it can offer, according to IT training company
Parity.
Research carried out by the firm showed a positive attitude to
version 3 of the IT Infrastructure Library service management
guidelines, but slow uptake of the training and confusion about
what it can offer businesses.
Parity questioned 50 IT professionals at a conference on their
use of
ITIL. Only 31% currently use version 3, but 40% believed it
offered a more strategic approach. Four per cent had decided
against it, and 16% said they were confused about the difference
between ITIL version 2 and ITIL version 3.
Rick Frith, Parity managing director, said, "The problem is many
people are happy with what version 2 has delivered."
He added acceptance of version 3 would improve with better
understanding and education.
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