Standard Life is using image-recognition software to automate
the distribution of paper-based mail, allowing it to handle higher
volumes at faster speeds.
The financial services company is using
EMC's Captiva
Inputaccel software to automatically decide where to send
documents after they have been electronically scanned.
The mail-handling centre in Edinburgh processes more than one
million items of post a year. The firm scans them using Kodac
scanners and distributes them using a workflow system, supplied by
DST. Previously staff would read the documents on screen and input
information into the workflow system.
Gerry Timoney, IT project leader at
Standard Life, said the software has cut response time to
customer enquiries and will help the firm with regulatory
compliance.
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