Swisscom Fixnet has selected a new IT service management
(ITSM) system as it follows theITILresources standard.
Telco Swisscom Fixnet has gone to
Axios Systems to deploy its Assyst system.
The Assyst system was chosen because it provides a single
configuration management database (CMDB) across ITIL
disciplines, Sarbanes-Oxley change management functionality, and an
open data model for integrations, said Swisscom Fixnet.
Another important factor was that it could follow the ITIL
guidelines "out-of-the-box" with Assyst, while still maintaining a
flexibility that could be aligned with changing and future business
requirements.
Martin Blocher, Assyst system owner at Swisscom Fixnet IT
service delivery, said, "We evaluated all the IT service management
providers and Axios was the best fit for us. We are looking to
greatly improve our customer service as a result."