UK radio and TV aerial installation company Action
Aerials has implemented a managed mobileworkforce management systemto
automate its scheduling and job completion processes.
The
Cognito system enables the company to allocate jobs
automatically to 115 engineers across the country in real-time,
based on their location and the customer requirement.
The system also enables customer details to be captured on site
and completed job information is relayed instantly back to the
office, providing visibility of all work in progress.
"We had reached a tipping point where we needed to automate our
paper-based processes to satisfy the increased demand for our
services," said Parvis Taylor, operations manager at Action
Aerials.
He said the key reason for choosing Cognito was that the system
was managed and did not require internal administration.
"The system will give us more control of our mobile workforce at
the same time as creating operating efficiencies that will help us
achieve our growth objectives," said Taylor.