Seven out of 10 IT managers say they are not equipped to
change over to ITIL version 3, according to research from ILX
Group, a training services company. The study of 100 senior IT
managers showed that of the 62% of businesses planning to migrate
toITIL Version 3, only 17% have any
timeline in place for doing so, with only 1% scheduling the change
over in the next six months.
ITIL version 3 was launched on 30th May 2007 to provide an
integrated service life-cycle approach to IT Service Management.
Common barriers to adoption of the new framework, according to the
ILX research, are lack of understanding of its benefits from
management and not enough training time and support.
"There continues to be a real educational need about ITIL, which
is a major factor in UK IT managers' inability to deliver against
the
new requirements of Version 3," said Eddie Kilkelly, operations
director at ILX Group.
"With the launch of the new version, ITIL provides businesses of
any size with even greater access to world class service management
expertise, yet barriers to adoption persist, due to fear of change
and unwillingness to commit resources."