UKonline shopperswill spend £13.8bn
during the Christmas festive season this year - a 42% increase on
last year.
The estimate is from the
Interactive Media in Retail
Group (IMRG). IMRG, which represents leading etailers, said
shoppers are migrating online to find more choice, convenience and
better prices.
In addition, according to the latest IMRG Customer Service Index
by eDigitalResearch and ipoints, confidence in website security
rose two percentage points in the past quarter to 75.6%.
The IMRG Customer Service Index also revealed that customer
delivery satisfaction had risen to 80.2%