British Airwayshas installed an
e-mail system to connect 30,000 airline staff using mobile phones.
The system will be available to staff including cabin crews, flight
crews and baggage handlers.
In the past, these workers did not have access to company
mobile e-mail and the company had to use a manual system of
forwarding messages.
As part of its Employee Self Service (ESS) project, the airline
rolled out CommuniGate Pro to employees, equipping all British
Airways employees with a unified @ba.com e-mail account.
British Airways hopes to keep all staff members up to date on
the latest news and policy changes by sending e-mails every two
hours to staff who would have been hard to reach in the past.
"The thing I am most proud of is that ESS is not just an
intranet for office workers - lots of companies have those. ESS is
the intranet for everyone: baggage loaders, customer service agents
at the airports, cabin crew down-route, pilots, IT people," said
British Airways CIO, Paul Coby