Cambridgeshire
County Council is aiming to transform its working
environment by providing its employees with always-on, access
communications designed to improve the delivery of
services.
The council is
using Avaya unified communications
technology as the basis of its new
converged IP (Internet Protocol) network that is being rolled
out in a three year phased project.
The network will be
used to achieve business transformation, helping meet its objective
to develop an empowered and responsive workforce, whilst delivering
more than £1.2m savings over a two year period.
“The new network is
allowing us to execute our “WorkWise” programme, an initiative
specifically designed to reduce operating costs and improve council
efficiency” said Mike Parsons, Deputy Chief Executive, of
Cambridgeshire County Council. “Upon project completion the Council
will benefit from a truly unified communications solutions,
providing over 5,000 government employees with a platform to
effectively communicate, share and interact together from anywhere
at anytime, enabling new forms of flexible working and
significantly improving the quality of public services
offered.”
The deployment is
based on Avaya’s Communication Manager IP Telephony software and
also includes the Meeting Exchange collaboration application to
provide web conferencing capabilities. In future, Council staff
will share documents, presentations and desktop views and edit
materials in real time over the Internet and will use a
software-based telephone that will allow staff to place and receive
phone calls from any desktop or laptop PC with Internet access.
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