Enterprise software
applications and consulting services firm CDC Software has launched
Respond Runner, a new application in the latest release of its CDC
Respond 3 XA suite of enterprise applications for feedback
management.
The new system offers new automation
and scheduling features aimed to streamline
processing and analysis of business data and to help improve
organisations’ overall operational efficiency.
As well as the new automation features, the new CDC Respond 3 XA
v3.70 offers deeper
analytical capabilities designed to allow businesses to determine,
prioritise and fix underlying issues with products, services or
personnel. Other new enhancements include critical threshold
monitoring and alerting, new standardised templates for Respond
Handler and Respond TouchPoint, post-feedback surveys and support
for Microsoft Office 2007 and Windows Vista.
Also embedded within the new application is functionality that
allows any customer-facing employee to log feedback data, process
and resolve cases as required. Respond Customer allows an
organisation’s customers to register feedback, including
complaints, and track the progress of issues via the company’s
website.
Two modules, Respond Insight and Respond Intelligence, offer
analytics tools, offering businesses a way to analyse the data
received through customer complaints and feedback. They give
organisations a single source of data analysis, allowing management
information to be shared and evaluated across an entire
organisation.
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