Endsleigh Insurance Services is implementingMicrosoft Sharepointacross its
business to help it meet the requirements of the Financial Services
Authority's Treat Customers Fairly (TCF) rules.
The FSA's TCF principles aim to ensure that the insurance
industry provides customers with the best policy available at the
time, and that the company can prove it.
"We can evidence the decision-making process and prove to the
FSA that we are following its principles. Sharepoint has enabled us
to communicate all decisions and issues related to a contract,"
said Peter Leahy, Endsleigh's head of IT.
Sharepoint will enable Endsleigh's staff to archive all
information related to insurance contract sales to ensure they can
prove customers got the best deal available.
