The software industry has welcomed European Parliament
calls to improve consumer protection for software use.
The European Parliament has called upon the EU Commission to
properly examine existing consumer protection laws before
introducing new legislation or expand existing rules on software
and digital content.
The
Business Software Alliance (BSA) and the European Software
Association have welcomed the European Parliament's stance.
"We look forward to working with the EU Commission to examine
whether there are circumstances under which existing consumer
protection rules and software customer assistance - including
reimbursement, warranties, product replacement, technical support,
and customer assistance - do not provide redress,"
said Francisco Mingorance, director of BSA European public
policy.
While also supporting the European Parliament's position, the
European Software Association says any new rules on consumer
protection for software use should not cause any economic
disadvantage to European software firms, particularly smaller
ones.