Co-operative Financial Serviceshas
freed up the time of nine members of staff by installing software
to automate decisions on making payments from accounts with
insufficient funds.
The company has reduced the time staff spend making decisions on
transfers by four hours a day after installing
Blue Prism software.
The project, the latest in a string of automation projects,
brings the total number of staff the bank has been able to redeploy
from back-office processing to front-office customer service to 50
since 2005.
"The business case for this project was to redeploy staff from
manual roles into customer-facing account-management roles and
reduce the time taken by the process," said Joanne Masters,
business systems manager at Co-operative Financial Services.
Masters said another important business benefit of the Blue
Prism software was that it had enabled the bank to meet its
Financial Services Authority
(FSA) obligations by ensuring that all accounts are managed with
the same accuracy and consistency.
The project was completed using Blue Prism's rule-based Automate
integration tool, which enables non-technical users to interact
with the bank's core systems non-invasively.
Automate incorporates web services, integration of the
application programming and user interfaces, screen scraping, and
data aggregation.