ThePark
Plaza County Hall Hotelon London's South Bank
has gone toAlcatel-Lucentfor aIP telephonysystem to offer guests
flexible communications services.
Overlooking Westminster Bridge and the Houses of Parliament,
Park Plaza County Hall London is scheduled to open to guests in
autumn 2007.
Galliard Homes, responsible for the hotel's construction, and
Park Plaza Hotels, the hotel's management company, have selected
Solution Builders, a specialist hospitality solutions provider, to
work with Alcatel-Lucent to deploy the IP system.
The new solution will be based on the Alcatel-Lucent
OmniPCX Enterprise platform. Once the installation is complete,
front of house hotel staff will be equipped with Alcatel-Lucent
DECT handsets to improve staff response times to guest requests and
other internal communications.
Park Plaza Hotels opted for the Alcatel-Lucent and Solution
Builders offering based on its functionality and close integration
with hospitality management tools such as Fidelio and TMS call
accounting.
By embedding such communications features and applications into
its everyday business processes, the hotel will be able to bill
guests simply, accurately and effectively, while also preventing
any guest misuse of the communications facilities.
"Thanks to the new solution, we will be able to ensure that
staff can respond to incoming requests in real-time, and complete
tasks as efficiently as possible," said Jason Revel, UK IT manager
at Park Plaza Hotels.