The National Customer Relationship Management (CRM)
Project for Scotland has selected
Lagan as the preferred supplier for its
CRM system.
The project will be implemented initially across four councils:
Aberdeen City, Inverclyde, Scottish Borders and West Lothian, which
serve 500,000 people between them.
The councils expect the collaborative project to deliver
efficiency savings and improve service delivery by facilitating
citizens' access to key services across multiple authorities.
Glasgow's £1bn shared services project >>
