Multi-sourcing of IT services is on the increase with
Eastern Europe emerging as one of the most popular destinations
for outsourcing managers, according to a
report by
the Aberdeen Group.
The study, "Who Outsourced the Outsourcers?", was based on
in-depth analysis of the IT outsourcing strategies, plans and
effectiveness of more than 200 enterprises in several industries
across the world.
According to the report, Eastern Europe is no longer seen as a
cheap source of services, but in many cases is being regarded as
the source of "best in class" service providers. The bar has been
raised for outsourcing companies, the report noted, in reaction to
increasing press to keep strategic work in the hands of internal IT
staff.
The other important trend, the rise of multi sourcing, has also
helped to drive competition and raise standards, concluded Ralph
Rodriguez, senior vice president and research director, Technology
Markets, Aberdeen.
"Multi-sourcing means customers who can deal with complex
outsourcing schemes can diversify their application outsourcing,"
explained Rodriguez, "this removes the geopolitical risks of having
one offshore company, in only one country."
The report
was commissioned by outsourcing experts EPAM.
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