A
job management system developed using
business process management (BPM) technology is being used by
property maintenance company Rok to organise repairs following the
floods in
Sheffield and Hull last month.
The company, which provides local builders to undertake repairs
on behalf of insurance companies, developed the application to
streamline processes using the Handysoft BPM tool.
The Rokflow application presents Rok's office staff with the
status of insurance jobs, covering the processing of an insurance
claim from initial customer contact and site survey through to
completion of the repairs.
Richard Gifford, group IT director at Rok, said the software had
helped Rok improve customer service by allowing homeowners to check
the status of their repair claims online.
Insurers can connect into Rokflow via an XML link or a
password-protected website to submit new insurance work.
A new version of the software is due to go live in mid-August.
The upgrade, on which Rok spent £1m, has been designed to support
the company's plans to grow its maintenance business from £80m to
£250m within five years.
BPM is next killer app for business edge >>
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