Residential conveyancing firmCountrywide Property Lawyershas
deployed a data capture and document processing system to automate
the handling of the 25,000 legal documents that are received
daily.
Document processing company
Digital Vision designed and implemented the system at
Countrywide's Manchester, Cardiff and Northampton offices.
The system scans every item of post, analyses the contents and
then routes digital images of the documents to the relevant members
of staff and legal cases.
Between 85% and 90% of postal items can be automatically
referenced in this way. The remainder with insufficient details for
auto-referencing are sent to an administrative team in India for
sorting.
Countrywide said by automating and
offshoring administrative tasks to India, the company has
streamlined operations, boosting productivity by 15% and enabling
legal teams to handle a 15% larger case load.
"What used to take 30 hours a day now just needs three hours in
the UK and four hours of administrative support from India," said
Rob Hunt, project manager at Countrywide.
Digital Vision has also developed a
barcode system for tracking items, providing Countrywide with
information on what action is required on the original document as
well as providing an audit trail.