Where can I go from an IT support role?
I have been an IT support engineer for six years. I have a
degree in computer science and experience supporting Windows
workstations and Microsoft Office applications, as well as good
administration skills for Windows Server and Exchange Server. I
want to move on from providing IT support. Which fields could I
move in to?
Get qualified and go into service delivery
You already have experience and a degree in computer science, so
you are well placed to move your career forwards. If you want to
move into a better-paid technical role, you could apply for a team
leader role in IT support. The next step from there would be to
become an IT manager for a small organisation.
Another possibility might be to go into IT project management.
If you take this route, I suggest that you begin studying for the
Prince2 foundation and Prince2 practitioner qualifications.
Given your background in IT support, another option would be to
look at the IT Infrastructure Library (ITIL) foundation
qualification in service management. Having done that, you could
then take the ITIL qualification in service desk and incident
management. These courses are freely available, and you can find
information and study materials online.
This would be a logical progression from your current support
role, and it would enable you to move into a very rewarding career
in service delivery and service management.
Solution by Jeremy I'Anson, principal IT consultant at
Hudson
The panel: Computer People, Hudson, No Limits Coaching, The
Training Camp, Wreay Group
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