Accountancy firm PKF has implemented software and
services from Fox IT to improve its IT services to its 1,800
employees.
The company has spent £100,000 on a three-year project to become
ITIL compliant. This included
extensive training as well as an on-demand
service-management product.
Jim Greenfield, IT director at PKF, said meeting ITIL will
enable the company to "utilise staff better, analyse what is
happening so you can create solutions rather than fixing the same
problems all day."
The company has an IT department made up of 40 people and they
have very diverse roles. ITIL will put processes in place to make
multi-tasking easier.
Greenfield said the company's IT users are also demanding. "They
are accountants and work to their own clients' timetables."
He said the accountants use vertical software applications such
as tax and audit software as well as CRM with everything running on
Citrix with
thin clients.
The company is mid-sized, and Greenfield originally felt that
the ITIL was aimed at larger companies. But his opinion has
changed, he said. "To some extent ITIL is now more applicable to
the SME."
Training was vital and was a major part of the overall project,
said Greenfield.