Swiss Re extends BPO deal with CSC

Global re-insurer Swiss Re has signed a seven-year business process outsourcing contract extension with CSC.

Under the extension, which runs through to March 2014, CSC will provide business process outsourcing (BPO) services to Swiss Re’s commercial insurance business.

CSC will support Swiss Re’s underwriting, rating, policy issuance and administration, cash processing and reporting to independent bureaus and industry databases.

CSC administers the company’s workers’ compensation business on Swiss Re’s CyberComp platform, which CSC built based on its Point policy administration and Agency Link software.

CyberComp, which Swiss Re uses in 24 countries, enables agents and employers to underwrite workers’ compensation coverage and handle claims.

Agents can enter data, obtain quotes and issue policies online, all in a matter of minutes, said CSC.

Jeff Argotsinger, CyberComp leader for Swiss Re Commercial Insurance, said, “As we expand, CSC’s BPO staff and scalable systems will ensure that our clients find us easy to work with.”

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