Eastbourne Borough Council has awarded a £5.5m
contract to
IT services company, Steria, to modernise and update its IT
systems.
The 10-year contract is an attempt to improve customer service
to Eastbourne’s 90,000 plus residents, by improving regulatory
compliance and streamlining services and business processes.
Steria will revamp the council’s
customer relationship management (CRM) system to enable faster
responses to enquiries as well as offering online self-service
facilities.
The project also includes the introduction of mobile and home
working solutions for council staff and the development of online
search facilities for services, organisations, resources, and
planning applications.
Henry Branson, the council’s IT manager said Steria had been
chosen for the project because of the company’s “strong pedigree”
in
handling local government and public sector transformation
programmes.
Charnwood Council signs CRM outsourcing deal with Steria
>>
Eastbourne Borough Council
>>
Steria >>
Comment on this article:
computer.weekly@rbi.co.uk