Flooding brought
Sainsbury’s call centre in South Yorkshire to a halt earlier
this week, but emergency messaging was in place within
hours.
The call centre had to be evacuated late on Monday, but
messaging informing callers of the flood disruptions was in place
by the following morning.
Sainsbury’s voice messaging provider, NewVoiceMedia, uses a
remote recording facility that links voice talents to its central
studios via
ISDN lines.
“This means were able to respond quickly to request like the one
from Sainsbury’s while retaining central control over quality,”
says Anthony Buxton, business development director at
NewVoiceMedia.
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Sainsbury's >>
NewVoiceMedia >>
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