The UK government has moved up three places to ninth in
Accenture’s annual government customer service league
table.
The table measures the way in which 22 governments deliver
services to their citizens. Singapore, Canada and the US were found
to be doing the best job of delivering on the promise of customer
service, taking the top places.
In compiling the league table, Accenture did a survey of each
country’s citizens.
Overall satisfaction with the UK government’s services is very
high at 77%, said Accenture.
The UK government’s customer service outperformed all private
sector businesses measured, in particular utilities and online
retailers, but also banks, mobile phone companies, airlines and
retailers.
Jeremy Oates, managing director of Accenture’s UK government
practice said, “Last year, the UK government had just introduced
the Transformational Government agenda, a strategy which aimed to
provide a framework for delivering value to citizens through new
technology.
“Through this action plan, we see evidence that the government
has smart plans for translating its promise into practice, not
least that government customer service outperformed all other
private sector businesses measured.
The top ten performers in Accenture’s government league
table on customer service:
1. Singapore
2. Canada
3. United States
4. Denmark
5. Sweden
6. Norway
7. Finland
8. Australia
9. United Kingdom
10. Japan
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