Financial services companies plan to invest more in
outsourcing in the future than other industries with new processes
set to be farmed out,according to research from
EquaTerra.
According to the findings of the company’s
Outsourcing Trends in the Financial Services Industry
perspective paper 28% of the companies surveyed plan to spread
outsourcing into new areas.
EquaTerra urges those firms already using outsourcing, but looking
for ways to increase the value of their investment to consider the
following:
- Is the outsourcing initiative achieving the value sought at the
beginning of the relationship?
- Is your outsourcing governance team using all the tools in the
marketplace to manage the relationship effectively ?
- Have changes in the regulatory environment put your firm at
risk relative to outsourcing efforts? Can you ensure your service
providers are maintaining the regulatory integrity of your
operations?
- Are you diversified enough in your global services delivery
footprint? What are regional options beyond India?
Technology is not only a key process outsourced but also an
enabler of the outsourcing of new processes.
“IT is the back-office process most commonly outsourced by
financial services organizations, followed by call centres and then
HR,” added the research.
www.computerweekly.com/outsourcing
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