HSBC has seen a 55% increase in online banking
business. HSBC group CEO Michael Geoghegan reported the
increased online activity at the firm’s annual general
meeting.
Geoghegan said, “More and more of our personal and commercial
customers are seeing the benefits of buying online. Our websites
handled 1.8bn visits last year, and online sales increased by
55%.”
He said, “The power of the internet, and the desire of customers
to be serviced 24/7, is leading us to focus on improving our direct
propositions.”
The bank is also trialling its
global Premier
service, described by Geoghegan as “the world’s local bank
account”.
Geoghegan said Premier offers customers seamless cross-border
banking. They will be able to take their accounts, their credit
history and banking relationships with them wherever they visit,
live or work.
They will be supported by a network of 250 dedicated Premier
centres in major cities, plus thousands of Premier service points
in branches around the world.
Online banking rapidly becoming the most powerful retail channel
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HSBC >>
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