IT support professionals believe their employers are
actively trying to motivate them in their jobs.
A survey by service desk software specialist
House-on-the-Hill found that 80% of respondents said their
organisation was proactively seeking to motivate them and their
colleagues in the IT department.
Only 3% said their bosses were making no effort, with the
remainder undecided.
The main incentives were training, personal
development programmes, appropriate salary rises and
performance-related pay.
“This is a very heartening response,” said House-on-the-Hill
director Trudy Broadhead.
“Service desk staff and others involved in IT support can be
undervalued. It is encouraging to see that most organisations
appear to appreciate the benefits of looking after them
properly.”
Around 52% of respondents said moves to service desk outsourcing
were currently static, with 34% saying outsourcing was increasing,
and 14% reporting that it was decreasing.
Average IT salaries on the rise >>
IT workers frustrated by lack of business recognition
>>
Staff prefer informal training, study finds >>
Getting the IT skill mix right >>
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