The Driver & Vehicle Licence Agency (DVLA) has
installed
a new scanning system to improve processing
times for vehicle registration certificates.
The new system, supplied by document processing specialist
BancTec, helps ensure the DVLA complies with the government target
to issue new vehicle registration certificates within 14 days.
Richard Harris, DVLA project manager, said, “We have worked very
hard to gain significant improvements throughout the entire
scanning process, and the BancTec system has played an important
role in helping us achieve these targets.”
Installed at DVLA headquarters in Swansea, the new system
incorporates BancTec’s DocuScan 9000 high speed scanner/sorter and
IntelliScan document capture software application.
The system currently processes an average of 40,000 documents a
day at the DVLA offices and automatically sorts scanned documents
into individual pockets for streamlined post-scanning
operations.
Harris said, “Our team has made significant steps in improving
every process, from document preparation to data capture, and by
moving to the BancTec system we are now scanning all our
certificates within the necessary 24-hour timeframe.
“For the first time, we are also able to scan in high speed
colour, significantly improving the image clarity for our data
entry operators. This has resulted in continually hitting our data
accuracy target of 97.5%, as well as reducing the number of
rejected documents,” said Harris.
The DVLA is currently testing a second DocuScan device to
capture a range of additional driver and vehicle-related documents,
including car tax refunds, police request forms and vehicle import
and export documents.
Harris added, “With the high speed scanners in place we will
have enough capacity to add all our remaining document streams,
allowing us to centralise our entire operations.
"We envisage that in the near future we will be able to replace
our microfilm library, currently the largest in the UK, with a
digital archive that will allow us to provide easier and faster
access to customer’s driver and vehicle documents.”
DVLA links with passport system to help ease
licence applications >>
DVLA to revamp rules on data access
>>
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