P&O Ferrymasters has reduced e-mail administration
by 90% and improved order processing and just-in-time sales
opportunities to boot.
The freight management shipping firm has opted for an e-mail
managed service system from Mimecast.
In a project designed and implemented by IT security consultancy
Network Defence, P&O Ferrymasters is now able to reliably
handle 14,000 customer orders, enquiries and payments via e-mail
and electronic data interchange (EDI) every day.
With e-mail representing about 80% of the group’s customer
correspondence, P&O Ferrymasters needed an e-mail perimeter
management system which would effectively monitor incoming and
outgoing mail, and protect the company against about 50,000 spam
e-mails every day.
David Rigby, IT manager at P&O Ferrymasters, said, “We
needed to ensure that all customer orders and pricing requests are
processed and completed as quickly as possible – delays lead to
lost business and loss of revenue, especially as many customer
orders are placed just-in-time.”
Rigby said the Mimecast system delivers high levels of
protection against spam, but has also streamlined IT management,
removing the need for e-mail quarantine administration.
This has not only resulted in significant cost and resource
savings, but enables the firm to meet all customer order and
pricing requests efficiently.
The changing security threat of e-mail attacks >>
P&O Ferrymasters
Boosts Sales Order Handling >>
P&O Ferrymasters website >>
Mimecast website >>
Network Defence website >>
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