Matalan has awarded a new
six-year contract to Capgemini to run all of its core IT systems until
2013.
The services will be provided in line with Capgemini’s
Rightshore model, with service distributed
between the UK, India and Poland from July 2007, following a
transitional phase starting immediately.
The contract renews and extends existing arrangements between
the two companies, currently based on services provided from
Capgemini centres in the UK.
Matalan says that by accepting Capgemini’s Rightshore model, it
will gain significant cost savings and further increases in IT
efficiency and service quality.
At the same time, Matalan says it is confident that it is
ensuring continuity of service and minimising risk by remaining
with Capgemini as its prime IT service partner.
Pete Trainer, IT Director at Matalan, said: “We were impressed
by the quality and professionalism of Capgemini’s Mumbai operations
and reassured by its combination of a UK team on our doorstep with
highly cost-effective support from India.
“Costs have already been reduced and quality boosted through
working with Capgemini and we look forward to both these trends
continuing and accelerating under the new arrangements.”
Under the new contract, Capgemini will be supporting all
Matalan’s core business-critical applications from Mumbai,
including point-of-sale, stock control and replenishment,
merchandising, finance, human resources and office
applications.
Service desk and desktop support services will be provided from
a customer service centre in Krakow, Poland, and will support some
500 Matalan staff at the retailer’s Skelmersdale, Lancashire HQ, at
its three distribution depots and at its 200 UK stores.
Capgemini will also be providing Matalan with IT infrastructure
management and network infrastructure services.
Related article:
HMRC and Capgemini tie-in continues to
cost
Comment on this article:
computer.weekly@rbi.co.uk