The London Borough of Waltham Forest has reported savings of £7m over
five years by standardising its core systems on managed SAP
applications.
The London council is in a contract that pays systems integrator
LogicaCMG
just under £1m a year to run its SAP enterprise applications as
managed services.
Since 2002, the council has implemented
MySAP Financials, e-Procurement, HR, Customer
Relationship Management and Plant Maintenance. A reduction in
headcount of 30 staff and procurement savings from the applications
have paid for the contract with Logica CMG, as well as reducing
running costs by £7m, said the council.
Waltham Forest now plans to move other services on to SAP to
realise further efficiency gains.
The MySAP Human Capital Management application is being rolled
out in a £900,000 project to offer HR self-service functions to
staff from July.
Chan Badrinath, executive director of corporate services at the
council, said, "Managers are not able to do all of the HR processes
at the moment. There are too many tasks for which managers are
still using Excel."
The council said the MySAP CRM system it installed early last
year had made a large contribution towards a 28% reduction in the
number of complaints made to the council over the 2006/2007
financial year.
The council has kept the same number of people in its contact
centre since implementing MySAP CRM. Savings have come from
reducing the number of people employed in the back office.
The council has 550 staff using MySAP systems. When HR
self-service is introduced, the number of MySAP users will grow to
2,500.
IDC confirms success of SAP project
Waltham Forest's 3,200-strong desktop upgrade
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