Liverpool Victoria’s general insurance business has implemented
a new customer documentation system to improve operations and cut
costs.
Liverpool Victoria - recently re-branded as LV= - has taken
Thunderhead’s document system. The financial services firm will
use the system to create documentation for various delivery
channels.
A “cost effective package of licence and delivery support”
sealed the deal for Thunderbird, said Mitch Lambton, IT director at
LV= General Insurance.
Unlike document generation systems, which use proprietary
messaging formats, Thunderhead is designed to enable business users
to control the development and maintenance of customer
communications, and is based on open standards architecture.
The resulting benefits include reduced costs by simplifying the
document creation and maintenance process, ease of integration and
support, faster response times to regulatory requirements, and
reduced time-to-delivery for new products.
The Thunderhead platform allows business users to manage the
production of both personalised and transaction-driven
communications, which can be delivered by various channels,
including print, fax, web, e-mail, SMS and industry-specific XML
schemas.
Liverpool Victoria adds live chat to website
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