Almost a third of European IT managers have had
unsatisfactory experiences with non-European service suppliers,
according to a survey by the Economist Intelligence
Unit.
The research also found that 40% believed European suppliers
retained a competitive edge in IT innovation and technical
excellence.
Although many multinationals have struck deals with IT services
companies based in Asia or the Indian subcontinent as part of a
trend towards offshoring, almost 90% of the 100 IT managers
surveyed across 20 European countries said they preferred to use
local suppliers for at least some of their products and
services.
Less than a third of respondents said they planned to increase
their IT spend with suppliers from Asia’s emerging markets.
European IT services company KPMG International, which
commissioned the Economist Intelligence Unit to undertake
the Competing on Strengths survey, said that strong progress was
being made by Europe’s IT providers in introducing products and
services. Around half the IT departments questioned said they
planned to boost IT services spending.
However, 40% of IT managers rated the price competitiveness of
European IT suppliers as “poor” or “below average”, although price
is not the only criteria used to select a supplier.
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