Homeless charity Shelter is to use a new case management
system to improve its UK-wide operations.
The charity is to use Civica’s case management system across 50
offices to improve the service it delivers to over 170,000 homeless
and badly housed people
Civica’s combination of contact and document management
technology will help Shelter manage its contact with clients by
integrating data from the charity’s local offices nationwide.
The case management system will help Shelter to improve
efficiency by ensuring all data for a particular case, regardless
of point of contact or person or agency involved, will be centrally
held and easily accessible.
Civica’s system offers electronic date alerts so the charity’s
employees can be automatically notified when a deadline is
approaching on a particular case.
The integrated email option means all email correspondence
across the organisation for a case can also be easily searched and
saved in one place. Any existing or future paper-based case
information will be electronically scanned into the system.
Related article:
Edinburgh desktop deal with Civica
Link to Shelter
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