Plumbing and heating company
Parker Bromley has purchased new knowledge
management software solution to reduce its paper mountain and
increase operational efficiency.
The Workspace system from Union Square provides the firm with a
centralised software portal designed to easily deliver electronic
documentation to office and field staff.
With a large proportion of its staff working off site, the
company needed a way to manage its employees effectively whilst
ensuring minimal time is spent on administrative procedures.
Workspace was selected to provide remote workers as well as
office-based staff with a web-based software portal that stores all
business information centrally, from project documents to customer
records and guidance procedures.
Daniel Mears, project manager at Parker Bromley, said,
“Communication between our staff on and off site is very important
to the way our business works. It is vital that staff have
up-to-date information about projects available at their fingertips
in order to avoid miss-communication between staff or duplication
of work.
“With Workspace, we have a central portal that provides
employees with ‘real-time’ access to information about staff,
projects and documentation, irrespective of location,” said
Mears.
Prior to Workspace, said Mears, documents would too easily go
missing or be deleted. It was difficult to keep an eye on the
status of projects, meaning that staff would spend a significant
amount of time searching for documents that did not exist, and at
times this would result in an embarrassing phone call to clients,
asking if their property had or had not already been visited, Mears
said.
Related article:
Cornhill installs new information system
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