Orange Business
Services is now offering its
multinational customers consulting and support services based on
the ITIL (IT
Infrastructure Library) best practice framework.
When followed, ITIL is designed to enable enhanced service
quality and cost savings. Orange will deliver ITIL-compliant
services in both communications and IT.
ITIL is the most widely accepted approach to IT service management
in the world. The consistent alignment of IT processes to ITIL
guidelines should ensure the reliability and transparency that
multinational corporations need to support their business
processes.
Orange Business Services has created a team of ITIL-certified
consultants across the world that can help customers implement
processes according to ITIL recommendations.
These consultants will deliver customer-oriented IT support
based on a comprehensive analysis of the customers’ business
workflows in their entirety.
Karl Heinzelmann, Orange Business Services senior vice president
for global professional services, said, “The key to success when
adopting ITIL for enhanced service quality and concurrent cost
savings is implementing the best practices properly, and actively
practicing them throughout the company.
“To make ITIL adoption easier, Orange Business Services supports
the entire lifecycle, from consultancy to execution and on-going
service management,” he said.
Bank signs Lan deal with Orange
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