Cardiff, a division of Autonomy Corporation, has
launched a new system to allow firms to get more out of their
on-screen documents.
Expertise Recommendation for Intelligent Documents is powered by
Autonomy's Intelligent Data Operating Layer (Idol) platform.
The system understands the meaning of an on-screen business
document based on the concepts it contains, the person interacting
with the document and the environmental context.
Using this information, it can instantly and automatically
identify and link the document with supporting content and experts
from within the organisation, to assist the end-user in quickly
completing a task.
Expertise Recommendation is aimed at organisations in sectors
such as financial services, insurance and healthcare, to ensure
information and expertise is easily spread across the
enterprise.
Mark Seamans, general manager for Cardiff, said, “By applying
this solution organisations can break down information silos and
tap into crucial expertise and hidden knowledge distributed across
the organisation.”
Moving beyond traditional self service technologies that require
the manual building and maintenance of rules and databases,
Expertise Recommendation for Intelligent Documents is self-learning
and self-adapting, and completely embedded within the document
itself, requiring no peripheral application.
In cases where subject matter experts are automatically
identified and suggested, the user can choose to consult these
experts through instant messaging, e-mail or other means.
Expertise Recommendation is designed to get better over time
through the automatic application of feedback, to fine tune its
understanding of the concepts that distinguish one type of document
and one situation from another.
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