Lancashire Police has selected Flovate’s OperaFlo
business process management system to improve complaints
handling.
Flovate will install a custom version of OperaFlo in line with
Independent Police Complaints Commission (IPCC) procedures to
handle civil, operational and internal complaints from members of
the public and serving officers.
The system will be installed for around 50 users based at
Lancashire Police HQ in Hutton, Lancashire. If successful, the
roll-out could be taken up by other police authorities around the
UK.
Lancashire Police had identified a need to move away from its
existing systems and implement a workflow-based strategy so it
could streamline the way complaints were managed by administration
staff and investigating officers throughout the force.
The new system will also be key in improving the management
information presented to senior officers, thereby enabling detailed
analysis of trends and complaints activity.
Detective chief superintendent Clive Tattum, head of
professional standards at Lancashire Constabulary, said, “The
investment in the improvement of our complaints system will signify
a more efficient and effective system and will greatly improve our
customer service in the community and to our own staff.”
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