Barclays has extended its business process outsourcing
(BPO) contract with Siemens Business Services as part of a
multi-million pound deal.
This extension, to 2008, is the second since Barclays began
working with Siemens in 2000.
Richard Maddison, head of account servicing at Barclays, said,
“Siemens Business Services has consistently maintained the right
balance between quality, responsiveness and cost-effectiveness,
delivering significant savings to the bank since 2000.”
Siemens is operating areas of Barclays’ retail banking back
office, including account closures, transfer of funds and
administrative processing for direct debit and standing order
instructions.
Barclays said its back office operations have been transformed
through improved operational efficiencies, including the deployment
of imaging technologies, along with the use of workflow
solutions.
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