Industry analyst Gartner has warned that changes in ITIL
best practice accreditation threaten a to create two competing
training programmes.
The IT Infrastructure Library (ITIL) service management
standards framework is due to be updated early next year, while a
new accreditation body – the APM Group (APMG) – was appointed in
July.
But a research note from Gartner warns that protracted
negotiations between APMG and the two previous examining bodies,
BCS-ISEB and EXIN, highlight tensions created by the APMG
appointment that are unlikely to be resolved by January 2007 when
the contract takes effect.
Simon Mingay, research vice-president for IT management
strategies at Gartner, said, “The length and opaqueness of the
negotiations confirm there are significant problems. Their
positions have progressively become more entrenched during the past
two months, culminating in a press release on 13 November, where
EXIN and BCS-ISEB announced their alliance in a signed memorandum
of understanding.”
He added, “This will effectively create a parallel qualification
scheme in competition with the official ITIL-branded APMG scheme
and marks the end of effective negotiations between APMG and
EXIN/BCS-ISEB.”
IT organisations should be aware that they will eventually be
faced with a choice between following the ITIL brand, now owned by
APMG, or remaining with BCS-ISEB and EXIN.
Comment on this article:
computer.weekly@rbi.co.uk