City of Edinburgh Council is to give residents secure
online access to their council tax accounts.
The online service will be built on Gandlake’s Citizen’s Account
e-presentment platform and will give each resident access to their
electronic council tax account. Local companies will have access to
a similar online service covering their business rate accounts.
The service, which will be hosted by Gandlake, will allow
residents to check their payment history and installment plans
online, reducing the incoming calls and pressure on council back
office staff.
But council staff will have access to the system – and to PDF
files of statements and council tax demands - through the
software’s customer service access module.
The new service is set to go live next month, and the council
plans to put more services online, beginning with housing benefits
early next year.
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