Orange broadband customers are now back online after
around 100,000 of them were hit by a network outage earlier this
week.
The outage began on Monday afternoon and for many continued
throughout Tuesday and the early hours of today. As of 6.30am this
morning, said Orange, all affected customers were back online.
The outage only affected those customers served by pieces of the
broadband infrastructure that have been “unbundled” from the
underlying network in BT’s phone exchanges.
Orange customers served solely by BT’s infrastructure did not
suffer any outage.
Unbundling is designed to allow BT’s competitors to tailor their
services to customers by offering different features from BT’s
wholesale offering.
Orange has around one million broadband customers, with 10%, or
100,000, served by unbundled infrastructure.
