London Ambulance service has suffered seven hours of
unplanned downtime on its 999 call management system since a
software upgrade at the end of July.
A spokesman for the service said that a software upgrade to its
database on July 29th caused disruption to the system. The worst
incident meant the system was not performing properly for three
hours and control centre staff had to resort to a paper-based
system.
Although the problems had now largely been resolved, the
spokesman said, there were still periods of poor performance for up
to 20 minutes. “During the downtime we can revert to taking
information on calls on pen and paper and use a manual system to
assess priority, which can be more time consuming.”
The spokesman said the system had been developed in-house.
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