Chesterfield council has improved the productivity of
its housing repair staff by 13% and saved £600,000 by introducing
mobile working.
The council’s building services division began the roll-out of a
mobile access system from Pervasic two years ago, in a move aimed
at improving service delivery and meeting Gershon efficiency
targets.
The division maintains a housing stock of 10,000 properties,
handling 50,000 repair jobs a year, including 6,000 out of hours
emergency calls. But it had been reliant on a paper-based system
that required engineers to drive to a depot, wait for job sheets,
queue for job allocations and manually fill in time sheets.
The new system allows staff to connect wirelessly with the
division’s systems, with real time scheduling of appointments.
Mark Tune, the mechanical, electrical and ICT manager for
Chesterfield’s housing services said: “Pervasic helped us design
and deploy a system linking our operatives to back office
applications using hand held PDA devices.
“Since deploying the system, we are able to have the same number
of people do more jobs within the same budget. By boosting
productivity, we’ve seen a 13% increase per working day per
engineer.”
Customer satisfaction levels had reached an all-time high of
91%, with residents able to request increasingly specific
appointment times, he added.
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