The explosions that killed more than 180 and injured
more that 700 people in Mumbai on Tuesday evening may cause
problems for British businesses that run back-office operations and
call centres from the Indian financial capital today (12
July).
But people who have helped companies set up operations in the
city were quick to say that the terrible events would not stop
offshoring.
Morgan Chambers’ chief operating officer Phil Morris said, “Most
of the outsourcing businesses are outside the area where the bombs
went off. The terrorists could not physically damage the places
where business is done. I think everyone will go to work – there’s
plenty of resilience in people in India – but what this will create
is a huge number of travel difficulties and a lot of delay.”
Gartner’s research vice president Simon Mingay said the tragic
events should serve as a warning to organisations that have or
intend to offshore parts of their operations.
Too often, he said, organisations are “sloppy when examining the
business continuity and disaster recovery plans of their service
providers. They must not accept bland reassurances that the service
providers plans will work.”
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